Get the information you need so you can get back to playing your favorite casino games at Spin Casino – from online slots and table games to live casino and more. Here we answer your most frequently asked questions clearly and concisely. However, if you require further assistance, don’t hesitate to contact the friendly and professional Customer Support Agents.
Once you’ve seen how impressive our casino is, you’ll want to sign up. Registration takes only a few moments, and the first thing you need to do is click on the “Sign Up” button on the top of the homepage. Fill in the registration form that appears on the screen, agree to the standard terms and conditions, and then log into your new Spin Casino account.
What is the Welcome Bonus?
Our generous Welcome Bonus is given to every new member when they sign up to our casino online and opt in for the Welcome Bonus. Get up MXN$20,000 in extra playing funds as a sign of our appreciation for you plus 2500 loyalty points and 50 free spins. Remember, you are not under any obligation to accept this offer. If you do want to activate the bonus, opt in for the deal when making your first deposit.
How do I Fund My Account?
Log into your account from the Spin Casino Online Mexico homepage, and then click on the Banking button. Choose the deposit option that suits you best, and then follow the simple instructions to complete the transaction.
How do I Make Withdrawals?
When you’re logged into your player account, proceed to the Banking page, choose the Withdrawal option, and then select the method that you want to use. Follow the prompts to begin the cash out.
How Long Do Withdrawals Take to be Processed?
As soon as you’ve submitted your withdrawal request, it enters a 24-hour pending period. During this time, you can reverse the withdrawal or change the amount that you are cashing out. After 24 hours have passed, your request is processed. The time it takes for funds to be released depends on your chosen payment option and the security policies that your bank has in place.
My Spin Casino Account
Why Does Spin Online Casino Mexico Need My Personal Details?
To combat fraud and money laundering and to process your transactions we require your address, legal age, and confirmation of your identity. All the information you give to us is protected with the latest data encryption technology, so your privacy is ensured at all times.
Can I Play if I am Younger than 18?
Spin Casino takes the issue of underage gambling very seriously, whether you want to play on desktop or at our mobile casino. To play any game at our casino online, you must be at least 18 years old. Our security measures verify the age of every player, as part of our strict Responsible Gambling Policy.
I’ve Made a Deposit into My Account. Can I Trace It?
You can trace any deposit at Spin Casino Online Mexico by logging into your player account and proceeding to the Profile section. Here, select “Trace My Deposit” and fill in the online form that appears. The form is sent to our Customer Support team, and they’ll get back to you with feedback within 24 – 48 hours.
Is it Possible to Limit My Gambling Activity at Spin Online Casino Mexico?
Yes, it definitely is. We are committed to promoting and supporting responsible gaming. To make sure your gameplay stays safe and fun, we allow you to set daily, weekly, and monthly spending limits. When you confirm them for the first time, they are activated immediately. To increase the limit, a 24-hour waiting limit applies. In addition, you can set cooling-off periods and time limits for yourself.
Can I Close My Account?
Yes, if you feel that you need to take a break it is easy to close your Spin Online Casino Mexico account. Simply get in touch with our support center via live chat or email and ask them to close your account. You can request that the closure be made permanent or request a cooling-off period. Depending on how long you think you need, the cool-off time can be set for 1 or 2 days, 1 or 2 weeks, or 1, 3, or 6 months.
I’m Concerned That I Might Have a Gambling Problem. Can I Get Help?
Well done for addressing this issue! Spin Casino Online Mexico has a list of resources and can direct you to various groups and websites that are dedicated to helping individuals deal with problem gambling behavior. They will give you the information and support that you need to decide what to do next.
What Deposit Methods are Available at Spin Casino?
See our banking page for a full list of deposit options for our online casino Mexico players. Every method that we offer is well established, trusted, and reliable.
I’ve Been Asked to Enter a CVV/CVC Code. What is That?
Debit and credit cards all have CVV/CVC codes. These 3-digit numbers are found on the backs of physical cards and prove that you have them in your possession. The CVV – Card Verification Value – or CVC – Card Verification Code – reduces the risk of fraudulent activity.
What is the Minimum Deposit Amount Acceptable at Spin Casino?
Players in Mexico need to put at least MXN$100 into their Spin Casino Online account every time they make a deposit.
Bonuses at Spin Casino
Can I Play for Free at Spin Casino?
Yes, if you choose the Practice Play/Fun mode, you don’t need to make a deposit or place real-money bets.
How Do Bonuses Reach My Account?
For any bonus that you opt into, you’ll be prompted to follow simple steps on the Spin Online Casino Mexico page. Once you’ve completed this, your funds will be reflected in your player account.